Turkish Airlines Miles & Smiles: Tiers, Claim Miles & Card Status

Here you will learn about the Turkish Airlines’ Frequent Flyer program “Miles & Smiles”. How to Join, get membership, learn about tiers, earn miles, claim missing miles, extended expiry, levels, benefits, and rewards

Miles & Smiles: Frequent Flyer Membership

Benefits: What to Expect as a Frequent Flyer with Turkish Airlines

Accumulation of Miles: As a Miles&Smiles member, you can earn miles when you fly with Turkish Airlines or its partner airlines, as well as through various program partners such as hotels, car rentals, and credit card spending.
Tier Upgrades: The program consists of different membership tiers (Classic, Classic Plus, Elite, Elite Plus) based on the number of miles earned or segments flown. As you accumulate more miles or segments, you can upgrade your membership tier, which offers additional privileges and benefits.
Priority Check-In and Boarding: Depending on your membership tier, you may have access to dedicated check-in counters, priority boarding, and expedited security and immigration procedures, allowing you to save time and enjoy a smoother travel experience.
Lounge Access: Elite and Elite Plus members typically have access to Turkish Airlines’ airport lounges, where you can relax, enjoy complimentary food and beverages, access Wi-Fi, and make use of other facilities while waiting for your flight.
Extra Baggage Allowance: Higher-tier members may receive additional baggage allowances, allowing you to bring more luggage without incurring extra fees.

More Rewards and Benefits

Upgrade Awards: Miles&Smiles members can use their accumulated miles to upgrade their flights to a higher class of service, subject to availability and fare conditions. This enables you to enjoy enhanced comfort and services during your journey.
Award Tickets: Miles earned through the program can be redeemed for award tickets on Turkish Airlines flights or its partner airlines, allowing you to fly for free or at a discounted rate, depending on availability.
Exclusive Discounts and Promotions: As a member, you may receive special offers, discounts, and promotions, such as reduced fares or bonus miles on select flights or routes.
Partner Benefits: Miles&Smiles has a network of partner airlines, hotels, car rental companies, and other program partners. Depending on your membership tier, you may enjoy benefits such as discounted hotel stays, bonus miles for using partner services, or elite status recognition with partner airlines.
Elite Plus Benefits: Elite Plus members, the highest tier in the program, may receive additional privileges such as guaranteed reservations on fully booked flights, priority waitlisting, access to Star Alliance lounges worldwide, and more.

Turkish Airlines Miles & Smiles: Tier Cards

Classic: This is the entry-level tier and the starting point for all Miles&Smiles members. Even as a Classic member, you can still enjoy certain benefits such as earning and redeeming miles, accessing exclusive promotions, and receiving personalized offers.
Classic Plus: To achieve Classic Plus status, you need to accumulate a specified number of status miles or fly a specific number of flight segments within a calendar year. Classic Plus members enjoy additional benefits such as priority check-in, priority boarding, and increased baggage allowances.
Elite: The Elite tier requires a higher number of status miles or flight segments compared to Classic Plus. Elite members receive enhanced benefits, including access to Turkish Airlines’ business class check-in counters regardless of their ticket class, extra baggage allowances, and lounge access.
Elite Plus: Elite Plus is the highest membership tier in the Miles&Smiles program. To qualify for Elite Plus, you must accumulate a significant number of status miles or flight segments. Elite Plus members enjoy the most exclusive benefits, including access to Star Alliance lounges worldwide (regardless of ticket class), priority reservation waitlisting, guaranteed reservations on fully booked flights, and priority baggage handling.

Miles Expiry, Prevention, and Extention

Miles Expiry: 3 Years (Calendar year)

The Miles&Smiles program has a miles expiration policy: miles earned will expire if there is no activity in your account for three years. “Activity” means earning or redeeming miles within the specified timeframe.

To prevent your miles from expiring, make sure you have activity in your Miles&Smiles account within the three-year period. You can earn miles by flying with Turkish Airlines or its partner airlines, using program partners like hotels or car rentals, or redeeming miles for award tickets or other services.

Quick FAQ on Miles & Smiles Program

How can I claim miles for my flights? You can claim miles for your flights by logging into your Miles&Smiles account on the Turkish Airlines website or mobile app and submitting a request for mileage credit. Make sure to provide the necessary flight details and ticket information.
What should I do if my miles are missing from my account? If you notice missing miles in your account, you can contact the Miles&Smiles customer service or submit a missing miles request through their website. Provide the required information, such as your flight details and ticket number, to assist them in investigating and crediting the missing miles.
Can I transfer my miles to another person? Yes, Turkish Airlines allows the transfer of miles between Miles&Smiles accounts. However, there may be certain restrictions, fees, or requirements associated with the transfer.
Is it possible to convert my miles into another loyalty program’s miles? Turkish Airlines may have partnerships or options for converting miles between select loyalty programs.
Can I purchase additional miles? Yes, Turkish Airlines often provides the option to purchase additional miles.
Can I use miles to choose my seat on Turkish Airlines flights? Miles&Smiles members may have the option to use their miles to select preferred seats on Turkish Airlines flights. However, seat availability and the specific process for redeeming miles for seat selection may vary.
What are cash miles, and how can I use them? Cash miles are a form of currency that can be used to partially or fully pay for flights or other services offered by Turkish Airlines. The value of cash miles is determined by the program.

Turkish Airlines Miles & Smiles Program Partners

Airlines: Turkish Airlines is part of the Star Alliance network, which includes numerous airlines worldwide. Miles earned on partner airlines can be credited to your Miles&Smiles account.
Hotels: Miles&Smiles has partnerships with several hotel chains and individual properties, allowing you to earn miles for your stays. Examples of hotel partners included Marriott, Hilton, Radisson, AccorHotels, and more.
Car Rentals: You could earn miles by renting cars from partner companies such as Avis, Budget, Hertz, and Europcar.
Financial Partners: Turkish Airlines collaborated with select banks and credit card companies to offer co-branded credit cards or special programs that allow you (cardholders) to earn miles on their spending.