Cancellation & Change Flights: Cathay Pacific Fees & Refunds

Here you will find details about the cancellation policy, penalty fees, refund, and compensation for flight delays. Also, you will learn about the 24-hour cancellation policy and the time taken for a refund.

Fees for Changing Flights and Ticket Cancellation: Around $50 – $60 + Extra fare for re-schedule and flight changes and $150 as a penalty for cancellation (irrespective of class)

Cathay Pacific Airways: When to Expect a Full Refund

1. Flight cancellation: If the airline cancels your flight for any reason, you will get a full refund.
2. Schedule change: If the airline changes the schedule of your flight and you are unable to travel on the new schedule.
3. Denied boarding: If the airline denies you boarding the flight for reasons such as overbooking or a flight delay.
4. Medical reasons: If you are unable to travel due to a medical condition, you may be eligible for a full refund if you can provide a doctor’s certificate.
5. Death in the family: If a member of your immediate family passes away.
6. 24 Hours Cancellation: If you cancel your flight with Cathay Pacific within 24 hours of booking. Also, if your flight is scheduled to depart more than 7 days later, you are eligible for a full refund of your ticket. And this is regardless of whether it is a refundable or non-refundable ticket.

Fees & Penalty for Ticket Cancellation & Changes

• You can cancel an unused ticket prior to the expiry date for a service fee of USD120 or 17,000 Asia Miles.
• Will credit the balance of Asia Miles used to claim the award(s) to your membership account.
• The original credit card used for the booking will receive a refund for airport taxes and fuel surcharges within 4 to 6 weeks.
• You can change your travel dates online for a fee of USD50 or 7,500 Asia Miles.
• Cathay Pacific will charge a booking and ticketing service fee of USD40 or 6,000 Asia Miles per booking if you make changes to your booking through channels other than online self-service.
• You should make change requests before the original departure date, and the changes are subject to award seat availability.

Quick Links: Cathay Pacific Cancellation Policies & FAQ | Cathay Pacific Baggage Allowance | Cathay Pacific Name Correction Policies & FAQ | Cathay Pacific Frequent Flyer | Cathay Pacific Inflight Menu | Cathay Pacific Airways All Offices

Compensation for Flight Delays

If you experience a long flight delay with Cathay Pacific, the airline may provide you with assistance, such as food, drinks, and accommodation. It also depends on the length of the delay and the circumstances surrounding it

• For flights delayed by more than two hours, you may get meal vouchers or refreshments as compensation.
• Delayed by 4 hours overnight: Cathay Pacific may provide you with hotel accommodation and transfers.
• Additionally, if the delay is caused by circumstances within the airline’s control, such as a mechanical issue.
• You may be eligible for compensation under EU Regulation 261/2004. If your flight is delayed by at least 5 hours, and you are traveling to or from the European Union. The compensation amount can range from €250 to €600.
• Delayed until the next day: The airline may provide you with overnight accommodation and meals, as well as assistance in rebooking your flight for a later date.

Qualifying for a 24-hour Cancellation

• You can cancel a booking made directly with the airline and receive a full refund.
• The cancellation must be made within 24 hours of the original booking.
• The policy applies to all flights, including those with non-refundable tickets.
• The booking must have been made at least 7 days before the scheduled departure date.
• Third-party websites or travel agents have to be contacted directly

How to

You can cancel your Cathay Pacific flight online within 24 hours of the original booking and receive a full refund. To do this, simply login to your booking on the Cathay Pacific website, navigate to the “Manage Booking” section, and follow the prompts to cancel your reservation. Alternatively, you can also contact Cathay Pacific’s customer service to cancel your booking over the phone.

FAQ on Cancellation and Getting A Refund

Can I cancel my Cathay Pacific flight ticket if I purchased it through a travel agent?
If you purchased your ticket through a travel agent, you will need to contact them directly to cancel your ticket.

Can I cancel my Cathay Pacific flight ticket if I have already checked in online?
If you have already checked in online, you will need to contact Cathay Pacific customer service to cancel your ticket.

How long does it take to receive a refund for my cancelled Cathay Pacific flight ticket?
The time it takes to receive a refund may vary depending on the method of payment and the fare rules associated with your ticket. It may take up to several weeks to receive the refund.

Is there a fee for cancelling my Cathay Pacific flight ticket?
The fee for cancelling your ticket may vary depending on the fare rules associated with your ticket. its around $60 – $150.

Can I cancel my Cathay Pacific flight ticket if it was booked with frequent flyer miles?
Yes, you can cancel your Cathay Pacific flight ticket if it was booked with frequent flyer miles. The terms and conditions for cancellation may vary depending on the frequent flyer program.

Refund at Cathay Pacific Airways

Can I get a refund if I cancel my Cathay Pacific flight?
Yes, you can receive a full refund if you cancel your Cathay Pacific flight within 24 hours of the original booking. If you cancel after the 24-hour period, the amount of the refund may depend on the type of ticket you purchased.

What happens if my Cathay Pacific flight is cancelled by the airline?
If your Cathay Pacific flight is cancelled by the airline, you may be eligible for a full refund or rebooking on another flight. Cathay Pacific will also typically provide assistance with accommodation and meals if necessary.

How long does it take to receive a refund from Cathay Pacific?
The time it takes to receive a refund from Cathay Pacific may vary depending on the method of payment and the type of ticket. Generally, it can take 7 to 21 business days to process the refund.

Unused and Partial Ticket Refunds

Can I get a refund for an unused Cathay Pacific ticket?
Yes, you can receive a refund for an unused Cathay Pacific ticket. But the amount of the refund may depend on the type of ticket you purchased.
How do I request a refund for an unused Cathay Pacific ticket?
You can request a refund for an unused Cathay Pacific ticket by contacting the airline’s customer service or through the “Manage Booking” section of the Cathay Pacific website.
Can I get a refund for a partially used Cathay Pacific ticket?
Yes, you may be eligible for a partial refund for a partially used Cathay Pacific ticket.
How do I request a refund for a partially used Cathay Pacific ticket?
You can request a refund for a partially used Cathay Pacific ticket by contacting the airline’s customer service or through the “Manage Booking” section of the Cathay Pacific website.

How to Change or Reschedule My Flight

• You can change or reschedule your Cathay Pacific flight, but it may depend on the fare rules associated with your ticket.
• You can change your flight through the “Manage Booking” section of the Cathay Pacific website or by contacting customer service.
• Fees for changing your flight may vary depending on the fare rules associated with your ticket.
• You can make changes to the date, destination, or other aspects of your itinerary.
• However, some tickets may have restrictions on how far in advance changes can be made or on the number of changes allowed.
• We recommend reviewing the fare rules associated with your ticket before making any changes to avoid any unexpected fees or restrictions.

Flight Change Case and Rules

• To change your Cathay Pacific flight, you must first identify how you purchased your ticket.
• You can rebook online through Manage Booking If you purchased through Cathay Pacific’s website, mobile app, or call center.
• If you purchased your ticket from a travel agent, contact them directly to rebook your flight.
• If you’re holding a redemption ticket, contact Cathay pacific airways directly
• In case of the new flight ticket is more expensive, you must pay the difference in fare.